Shipping policy

Shipping Policy

Last updated: 04/06/2026

At The Log Box Company, we deliver quality kiln-dried firewood and wood fuel products across the United Kingdom.

We currently offer delivery across mainland UK.

Unfortunately, some remote postcodes, islands and Highlands locations may be subject to additional delivery charges or restrictions.

If this applies, we will contact you before dispatch.

Estimated delivery time:

2–5 working days

Available on selected products and locations where stated at checkout.

Orders placed after cut-off times may be dispatched the following working day.

Delivery times are estimates and may occasionally vary due to:

Orders are typically processed within 1–2 working days.

You may receive tracking details where available.

Please ensure delivery details are accurate.

If a delivery fails due to:

additional delivery charges may apply.

If your order arrives damaged, please contact us within 48 hours of delivery with photographs where possible.

We will investigate and arrange an appropriate resolution.

As firewood is a natural product, slight variations in product appearance, shape and size are normal and do not affect performance.

For shipping enquiries:

Phone: 07831 477 477